Start with the documentation: use Search and try the error text, a technology name (for example kubernetes) or a part of the message you see. The Troubleshooting section lists known errors with their fixes.
If the documentation does not solve the problem, raise a ticket from the Support & Tickets page.
Connected deployments
When this Help Center can reach the support server you can:
- submit a ticket, with attachments and optional basic diagnostics;
- see My tickets, including status and every reply from Arcturus Support;
- reply to a ticket and add attachments.
You only ever see tickets that belong to your own organisation. Organisation administrators can see all tickets for their organisation; other users see the tickets they raised.
Offline and air-gapped deployments
An offline copy of the documentation cannot submit a ticket. Nothing is sent anywhere, and the page says so with a NOT SUBMITTED label.
- Open Support & Tickets and fill in the request as usual.
- Choose Export request + diagnostic bundle and save the file.
- Move the file to a machine with network access using your organisation's approved transfer process.
- Send it to Arcturus Support, by email or as an attachment to a new request in the Arcturus Help Center.
- Quote the reference code shown in the file. The ticket exists only after Support confirms they received it.
Note
The export contains only what you typed plus the documentation version, build id, time, browser and page address. Review it before sending and remove anything sensitive.