Support

Need help with Applicare? Arcturus Support is here to help.

How support works

  1. Find an answer

    Most installation and configuration questions are answered in the documentation. You can also search the Arcturus Help Center.

    Search these docs Opens Zendesk · needs internet

  2. Submit a request

    No account is needed. Fill in the request form here (email, subject, description, optional system details and attachments) and it goes straight to Support in Zendesk. Include the Applicare version, what you expected, what happened and the exact error text.

    Submit a requestZendesk's own formWhat to includeOpens Zendesk · needs internet

  3. Follow it up

    To follow your requests you need an Arcturus Support account. Sign in, or create one with your email address.

    My requestsSign inCreate an accountForgot passwordOpens Zendesk · needs internet

  4. Stay informed

    Release announcements are published in the Help Center.

    AnnouncementsHelp Center homeOpens Zendesk · needs internet

Prefer email? support@arcturustech.com

Before you contact us

Search the documentation first — most installation and configuration questions are answered there. If you do open a request, include the Applicare version, what you expected, what happened, the exact error text and what changed recently. Never include passwords, tokens or keys.

Browse the Community Tips, answers and ideas from other Applicare users.

What to include in a ticket · How to get support