Service Monitoring in Applicare

Viewing service details

1. Go to Server Analyzer Menu, click the three dots icon and select Service Monitoring

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2. Select the Server from the server drop-down. The service details will be loaded for that server.

Windows Services Details

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Linux Services Details

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3. Select the row from the grid to view more details.

For Windows

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For Linux

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Creating custom Dashboard for Service Status.

1. Go to Sensor Analyzer Menu and select the settings icon.

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2. Select the Server from the server drop-down and expand "Applicare_ServiceMonitor"

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3. Select the inner tab under "Applicare_ServiceMonitor". The service name with their status will be loaded in the right hand side.

For Windows

Property:

Service Display name - Service Name

Value:

0 - Service is not Running

1 - Service is Running

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For Linux

Property:

Service Name

Value:

0 - Service is not Running

1 - Service is Running

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4. To add Custom Dashboard

1. Select the service(s) (one or more services can be selected at the same time) from the grid.
2. Select "New" in the Dashboards drop-down.
3. Enter the dashboard name.
4. Click the "+Add Sensors" button.

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5. Click the back arrow icon to go to the dashboard screen.

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6. Select the dashboard name from the Sensors/Dashboard drop-down to view the dashboard.

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From the dashboard we can see the service up and down time.

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Note: Resolution in "Minutes" should be selected for any time period.

Alerting on Service.

To add the alert on service status

1. Go to "Alerts" menu and select the settings icon.

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2. Select "JMX Alert" in the "New" drop-down.

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3. Specify the below Details

• Enter the Alert name in the "Name" field.
• Enter the Alert Description in the "Description" filed.
• Select the server from the Server drop-down.
• Select the folder icon in the Property field.

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• Expand the "Applicare_ServiceMonitor" and select the inner tab.
• Select the service which we need to add it as alert.
• Click the "Select" button.

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• Select "Less Than <, Greater Than >, Equals == or Not Equal !=" any one option from the condition drop-down.

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• Enter "0" in the Critical filed to add the alert for "Stopped" status. Enter "1" to add the alert for "Running" status and enter "1" for consecutive checks.
• Click "Save".

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• The created alert will be displayed in the grid.

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• Click the "Back" arrow to go to the alert grid. The triggered alerts will be displayed in the grid.

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Note:

If we have configured SMTP setup in Applicare the alerts will be sent to the configured email id's.

Refer the below link to configure SMTP setup in Applicare

https://helpdesk.arcturustech.com/hc/en-us/community/posts/360050531732-Email-Smtp-configuration-in-applicare