Manage LDAP User Roles

Check this against your version

This article was last updated on Sep 13, 2024, before Applicare 10.0 was released (Jun 19, 2026), and has not been re-checked for Applicare 10.0. Confirm the steps in your environment or contact Support.

This page guides how to configure LDAP user Roles.

Search for LDAP users by username, first name or last name. The search will retrieve and displays all matching records on this page. You can click the Edit button to assign a role to a user. Applicare supports predefined roles such as Admin or Readonly. You must assign either of these roles to a user in order to provide Applicare access. If readonly access is enabled for all LDAP user, they will have readonly access by default. Only users assigned the admin role in Applicare will have admin access.

Applicare supports LDAP group-based access control. To enable this, create 'admin' and 'readonly' groups in LDAP and assigned them to the appropriate users.

Search By Username

Searching by user name requires the full username and doesn't support wild characters.

Screenshot 1 — Manage LDAP User Roles

Search By First Name

Search by first name supports wildcard character and will retrieve all matching records. You do not need to include "*" at the end search of them.

Screenshot 2 — Manage LDAP User Roles

Search By Last Name

Searching by last name supports wildcard characters and retrieves all matching records. There is no need to add '*' at the end of the search term.

Screenshot 3 — Manage LDAP User Roles

Save User Role

After locating the user, click the "Edit" button and assign role to user on the following screen.

Screenshot 4 — Manage LDAP User Roles

Monitoring with Applicare

Was this article helpful?

Votes and follows are kept by Zendesk, so they need a Help Center account. These buttons open this article there.

Opens Zendesk · needs internet and sign-in

Still stuck? Contact support