In Applicare Web Console if user is inactive for a certain period of time, Applicare console session will timeout and user will be logged out. By default this time interval is 15 mins. This can be changed by setting "applicare.sessionTimeOutInterval" property in applicare.props file. This value is in minutes.
Setting up session timeout for Applicare console
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Shared by the Applicare community. It has not been re-checked against Applicare 10.0, so confirm the steps in your environment or contact Support.
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