Manual steps to remove dotnet agent components

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Shared by the Applicare community. It has not been re-checked against Applicare 10.0, so confirm the steps in your environment or contact Support.

1 - Stop the process Arcturus.Applicare.DotNetAgent.Console.exe in task manager if it is running.

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2 - Execute the command in cmd window - C:\WINDOWS\System32\inetsrv\appcmd.exe delete module ApplicareAgentProxy

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3 - Delete the Applicare_agent site in IIS

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4 - Delete ProfilerAppPool from Application Pools in IIS

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5 - Run the cmd - regsvr32 /u Arcturus.Applicare.DotNetAgent.Profiler.dll from the path <AGENT_HOME>. (We can ignore this step if it fails.)

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6 - Find the data path configured in ConfigManager.exe in the directory <AGENT_HOME>\Profiler and delete that datapath directory.

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7 - Delete the directory where agent is installed i.e <AGENT_HOME>

8 - Stop the service "Arcturus.Applicare.DotNetAgent.WinServer" in Services. Then, run the command sc delete Arcturus.Applicare.DotNetAgent.WinServer

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